Evaluating the Computerized Information System According to Quality Standards and User Satisfaction: An Applied Study on the Gharyan Audit Bureau

Abstract

This study aimed to evaluate the computerized information system at the Gharyan Audit Bureau according to quality standards and to measure the level of user satisfaction with it, through an applied study adopting the descriptive-analytical approach. A questionnaire was used as the primary tool for data collection, distributed to a sample of ten employees, from which nine valid responses were retrieved for analysis. The results revealed an acceptable level of system quality in certain aspects, such as ease of use, information accuracy, and the speed of executing some operations. In contrast, there were shortcomings in other areas, represented by poor integration between departments, limited training, a lack of technical support, and inadequate backup and security procedures. Furthermore, the results indicated a variation in user satisfaction levels depending on the extent of their actual utilization of the system. The study recommended the necessity of updating the technical infrastructure, developing training programs, enhancing information security, and achieving integration among departments, which would contribute to raising the efficiency of institutional performance and improving the quality of administrative decisions.